Refund policy
Returns
Purchases may be returned within 7 days from the date you receive the order except for parts, accessories and pre-order items (which are non-refundable). To receive a refund you must contact us at info@eunicycle.com.au within 7 days to receive an RMA number, any returns without the RMA number will be rejected. After 7 days, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened, returned to its original packaging and in brand new condition. We do not accept returns on opened or used products. The purchaser must pay the postage and handling costs for both outbound and return shipments, and other costs incurred during the transaction. The costs will be deducted from your refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellations
Cancellations can be made if your order has not yet been processed. A transaction fee charged by the financial institution (approx 3.5%) will be deducted from your refund. Early bird orders cannot be cancelled as they have already been ordered due to demand.
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Warranty Policy
All warranties for the products offered at EUNI cover manufacturers’ faults only. This includes only defective materials and workmanship. All warranties are non-transferable and apply only to the first owner of the product. The period and structure of warranties vary depending on each brand and product. Check with the user’s manual and/or warranty document to learn more about the manufacturer’s inclusive warranties. Exclusions Unless stated by the manufacturer, all warranties do not cover damage or failure arising from Improper usage, abuse, and/or unauthorised modification. Crashes due to mishandling. Neglect and/or failure to provide regular maintenance and proper storage. Wear-and-tear Improper handling by unauthorised service personnel. Disclaimer All claims are subject to the approval of the manufacturer/supplier. If the claim is unsuccessful, the customer can send the item to the manufacturer for further reassessment. Unless stated by the manufacturer, all charges arising from this will be covered by the customer.
Who is covered?
The original purchaser who bought the product. Please retain your proof of purchase.
What is covered?
Materials or workmanship that are deemed faulty, providing the product has been used at all times in normal conditions, properly maintained and in accordance with the user’s manual.
What is not covered?
If there is an issue with your device that is not a manufacturing default, not covered under warranty or falls outside of the warranty period, we can give you free advice on how to get it fixed or repair it at a reasonable cost.
The following is not covered under the manufacturer warranty:
- When the warranty period is expired
- When the device has been opened, modified or altered
- Improper operation or abnormal use of the device such as (but not limited to) collision, dropping, abrasion or not properly used according to the user’s manual
- Improper maintenance or storage (left outside)
- Wear and tear damage to components such as wheels, tyres, or battery lifespan
- Damage caused by riding in rough conditions
- Damage caused by water (our devices have some level of proofing against water but they are not waterproof)
- Damage caused by exceeding the specific weight capacity stated in the user’s manual
- Cosmetic damages such as (but not limited to) fading and scratches
- Or any other cause not arising from defects in material and workmanship
Customer costs within warranty
The customer is responsible for any inwards postage and handling costs to return the product for warranty or service.
Customer costs outside the warranty
The customer is responsible for all postage and handling costs and reserves the right to charge a service fee and/or charge for parts replaced or repaired.